返金ポリシー

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary goods, hazardous materials, or flammable liquids/gases

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

PARTIAL REFUNDS (if applicable)

Partial refunds may be granted for:

  • Books with obvious signs of use

  • Opened media (CD, DVD, VHS, video games, cassette, vinyl, software)

  • Any item not in original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a set number of days.

Late or missing refunds:

  • First check your bank account again.

  • Then contact your credit card company (posting times vary).

  • Next, contact your bank (processing times may apply).
    If you’ve done all this and still haven’t received your refund, contact us at info@hypekillsnyc.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. To exchange for the same item, email us at info@hypekillsnyc.com and ship your item to:

HypeKills Inc.
418 Broadway STE N
Albany, NY 12207, USA

GIFTS

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the gift wasn’t marked as such or was shipped to the gift giver, the refund will be sent to the gift giver.

SHIPPING RETURNS

To return your product, please mail it to:

HypeKills Inc.
418 Broadway STE N
Albany, NY 12207, USA

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.